Because YOU are unique...

In a global environment where the supply chain now plays a key role, maximizing the opportunities provided by your ORTEMS solution is a decisive competitive advantage. With ORTEMS customer support services, you will receive the essential information and support to reach your goal and further accelerate your return on investment.

ORTEMS offers versatile support services, tailored to your needs and strategy, which guarantee optimization of your ORTEMS investment. Regardless of the solution you choose, you will receive:

• The skills and advice of an experienced team, working in complete harmony with our consultant and R&D teams and using techniques and methods that guarantee their effectiveness and thoroughness
• All maintenance releases and functional updates for your ORTEMS software
• Unlimited access to our Help Desk, by email or fax
• Rapid problem management for levels 1 and 2
• Customized telephone support when installing maintenance versions and functional updates
• Permanent and continually improved monitoring programs

 

Knowledge management
Timely service
Constant desire to optimize procedures: the team does everything possible to meet your expectations and save you time.

 

Please contact us for more information about our various training courses: webservices@ortems.com

 

 

A team whose expertise covers all solutions (ERP, MES integration, etc.) that uses knowledge about our customers' industries and that benefits from close collaboration with other ORTEMS teams.